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Whatever the nature of your feedback, we want to thank you for sharing it with us so that we can continue to improve our service.

We invite you to share your feedback in the format that is most convenient for you. This could be provided verbally to the relevant service manager, via email at [email protected] or in writing to the address below:

Somerset Care
Acacia House
Blackbrook Park Avenue

We will always acknowledge your feedback and respond to you via the same method that you used to contact us, unless you indicate that you would prefer us to do otherwise.

Download, read or listen to our Customer Feedback Charter

Please click on the links below to read our Customer Feedback Charter, listen to it using our integrated screen reader function, or download it as a pdf.

To hear our Customer Feedback Charter or any other pages on our website read aloud, please click on the eye icon to the bottom right of your screen to open the accessibility menu, and select the Screen Reader function. From here you can select your preferred reading speed, and click on any text that you would like to listen to.

Read or listenDownload PDF