Emergency Care
When an urgent care need arises, it’s important to be able to access the support you need, quickly.
If you need urgent care, please don’t hesitate to contact our friendly and helpful care enquiries team on 0800 817 4990. They will be able to talk you through suitable care options and availability to meet your immediate needs.
Send us a message and we’ll be in touch shortly.
How can I access emergency care?
We understand that many family carers are juggling the dual responsibilities of work and supporting loved ones, and so it may not be practical or possible to enquire about care during office hours. Our extended opening hours help you to access the care advice you need, when you need it.
Call our knowledgeable care advisors on 0800 817 4990 to arrange urgent care at home or in one of our care homes.
Mon – Thurs: 8:30am – 7pm
Friday: 8:30am – 4:30pm
Saturday: 10:30am – 4:30pm
Sunday: Closed
Alternatively, our care enquiries form is available for you to complete 24/7. Please indicate when you are available for one of our care advisors to contact you, and they will be in touch.
Discuss your emergency care options
If you need urgent care, please don’t hesitate to contact our friendly and helpful care enquiries team on 0800 817 4990. They will be able to talk you through suitable care options and availability to meet your immediate needs.
What is emergency care for the elderly, and how does it work?
Whether you need emergency day care or respite care, urgent home care or an immediate care home placement, emergency care responds to an immediate need by providing the tailored, person-centred care an individual needs in order to stay safe.
Some of the reasons people need emergency care include:
- The need for short-term support with rehabilitation following an illness, injury or fall.
- Support to regain mobility, independence or confidence to return home upon discharge from hospital.
- A sudden change or escalation in care needs, perhaps resulting in a requirement for additional care visits, specialist dementia support or round-the-clock nursing care.
- Reassurance for concerned family members who live far away or are unable to directly provide the support their loved one needs.
- A breakdown in existing care arrangements, which puts an individual’s health or wellbeing at risk.
What are the types of emergency care?
If you find yourself in an elderly care crisis situation, Somerset Care’s expert care advisors are on hand to help you find care and support which meets your specific needs. In all instances, we will work with you to arrange an urgent assessment of your care needs, to ensure that we understand the type, level and frequency of support you need in order to be safe and feel reassured.
Urgent home care
Our professional care teams can visit you to provide the urgent support you need to stay safe and well in your own home. Home care can encompass everything from welfare check ins, to the delivery of personal care, medication and mealtime support, assistance with attending appointments, or even round-the-clock, live-in care. Home care is designed to support and prolong independence and safety within your own home, and can be arranged on an ad hoc or ongoing basis, according to your individual requirements.
Quick turnaround day care
Ensuring you or your loved ones have a safe place to go during the day. Day care includes a homecooked meal and refreshments, access to activities and entertainment, in a safe and warm environment supported by expert carers.
Emergency respite care
Whether you need short-term care and reassurance during rehabilitation, or somewhere safe and comfortable to stay if your regular carer is unable to support you, a short-term respite break could be the answer you are looking for. Respite stays in Somerset Care’s residential, nursing and dementia care homes can be booked ahead or arranged quickly, subject to availability.
Urgent dementia support
If you are concerned that an individual who is living with dementia is at risk, perhaps because they are disorientated, agitated or walk with purpose, we can provide emergency support and guidance to ensure they are safe and stimulated. We understand that in a sudden care crisis, you need a rapid response, and will work with you to build an urgent package of dementia support – whether in the individual’s own home or one of our specialist dementia care homes – to provide safety and peace of mind.
Immediate care home placement
If your ongoing care needs have suddenly escalated and can no longer be safely managed at home, it might be time to consider making a longer-term move into residential care. We understand that this isn’t always something which can be planned for in advance, and so do everything we can to support emergency admissions into our residential, dementia and nursing care homes.
What are the benefits of emergency care?
Somerset Care’s emergency support services can provide:
Rapid reassurance
Providing peace of mind for individuals and their loved ones.
Expert rehabilitation care
Supporting your recovery following a fall, illness or injury.
Bespoke short-term support
Day care and respite breaks with individually-tailored care to support a temporary need.
Specialist dementia support
Expert care for those living with dementia.
Hospital-standard nursing care
Delivered by qualified nurses, in a less clinical environment.
Person-centred care
The support you need, tailored to you, and delivered when you need it.
Discuss your emergency care options
If you need urgent care, please don’t hesitate to contact our friendly and helpful care enquiries team on 0800 817 4990. They will be able to talk you through suitable care options and availability to meet your immediate needs.
Who is emergency care for?
Emergency care is designed to support the following people with urgent support to meet specific care requirements:
- Individuals who need additional support following a fall, illness or injury – Emergency care helps people to get back on their feet, regaining mobility, independence, confidence and wellbeing.
- Family members in crisis – Urgent care supports families who are concerned for the safety and wellbeing of a loved one, ensuring that tailored care and support is in place to meet their individual needs.
- Non-local or overstretched family carers – Emergency care can relieve the burden of guilt from those who wish to support their loved ones but are unable to do so due to distance or other commitments. Arranging person-centred care quickly, provides the much-needed reassurance that loved ones are in safe hands.
- Those experiencing a sudden change in care needs – Whether a long-term condition has escalated or a new diagnosis has been made, if you or a loved one are struggling to live safely and independently at home, emergency care helps to get support measures in place quickly to meet your changing needs or circumstances.
Why should I trust Somerset Care for emergency care?
Somerset Care is an award-winning, not-for-profit care provider. Established in 1991, we have provided expert care and support to thousands of people in their own homes and our care homes across Somerset, Devon, Wiltshire and B&NES, for over 3 decades.
Our aim is to support you to find the right care, quickly.
We will work with you, your family and any relevant professionals to identify and deliver care which meets your individual needs and circumstances.
If for any reason we are unable to safely meet your immediate care needs, we will be completely open with you and explain the reasons why. We will also signpost you to any relevant resources and information which could be helpful to you, for example funding which may be available from your Local Authority of the NHS to support with the cost of care.
Customer feedback is incredibly important to us at Somerset Care, and for this reason, we invite independently-verified customer reviews for every service we provide. Whether you are seeking emergency support at home, or an urgent care home placement, you can read the latest customer feedback for all of our services on our website, or via the links below. We also invite you to view the latest reports and ratings for our services from our industry regulator, the Care Quality Commission.
- Read the latest reviews for care delivered in our residential, dementia or nursing care homes: Carehome.co.uk
- View independently-verified customer reviews for care delivered in the homes of those we support: Homecare.co.uk
- Access reports and ratings for all Somerset Care services: Care Quality Commission
When you need care quickly, you need the process to be simple. We’re here to help.
1
Contact us
Our expert care advisors are on hand to discuss your emergency care requirements, and recommend suitable options to meet your needs and circumstances.
2
Care assessment
Our care team will discuss your care needs and preferences with you, your family and any relevant healthcare professionals, so that they understand what you need in order to be safe and comfortable.
3
Arrange emergency care
We will support you with the necessary arrangements to get the tailored, urgent care you need in place, as quickly as possible.
