It’s only natural that you have questions

Yes, and we encourage them to do so. They are welcome to come along before-hand to help set up your room or accompany you on the day. How you do this, is entirely down to your preference, and we are here to help you settle into your new home.

Yes, we love to have visitors in our home, and we love to see you spending time with your family and friends. Your visitors can come along when they wish, and do not need to book an appointment.

We are pleased to say that our homes all have safe visiting pods, should there be any incidents of Covid-19 or other virus outbreak in the home. These visiting pods allow your friends and family to spend time with you, in a safe way.

We take meal times very seriously in our homes and understand how important the meal time experience is for all of us. We have daily menus available in our homes, with locally and responsibly sourced produce with our trusted suppliers. Our menu is seasonal, and we have a variety of themed days, where we experience lots of different styles of foods. If you fancy something a little different, just speak to our passionate kitchen teams who will cater to your needs. 

You are welcome to invite your family to eat alongside you, especially on special occasions. We love nothing more than a party and look for any reason to have a celebration – food will always play a central part to these events.

Our talented teams are able to cater to all dietary requirements and soft diet requirements.

We would love for you to bring your own furniture and creature comforts, to make your new home feel as comfortable and familiar as possible. Our rooms are decorated to a high standard but our in-house maintenance team are also on hand to support with any reasonable requests that you have.

We always recommend that you take the time to view the homes you are interested in. Feel free to visit any of our homes, or call us to book an appointment. A tour allows you to experience the home first hand, understanding the layout of the home, view some bedrooms and communal areas and ask any questions that you may have. Our teams are on hand to show you around and make you feel at ease. Why not join us for a cup of tea and a chat, and we will be sure you leave with all the information you need to make the right decision.

Building a relationship with those we support is a vital step in supporting you to live the life you choose. Your team will be with you from day one, and will work you and your family, where you wish, to support you with your care needs, as well as your goals and wellbeing. 

We encourage you to speak to us, participate in residents’ meetings, chat to our care team, managers and area managers, as well as contact our regulators at the Care Quality Commission should you chose.

We hold daily activities in our homes and encourage residents to join us in the dining room at mealtimes. We know how important social interaction is to wellbeing, and there are plenty of opportunities to make new friends.

When you can no longer safely manage a dementia patient’s care needs at home, it is time to get some help. Depending upon the severity of the individual’s dementia symptoms, this could either be in the form of home care visits, or residential care in a specialist dementia care home.

There is no shame in asking for help if you need it. Caring for a loved one who has been diagnosed with dementia is challenging, so it is worth considering all of the options available for dementia patients. Day care visits or a short-term respite break in a care home which specialises in providing dementia care can be a good way of experiencing the dementia support available, and getting to know the care home, care team and other residents, before moving into a care home. This also gives you, as your loved one’s carer, a well-earned break and the chance recharge your batteries.

To find out about the different types of dementia support available near you, please contact our Enquiries Team who will be happy to help.

All of our homes offer short term breaks, commonly known as respite. Respite stays have a huge number of benefits from offering a safe place to recuperate after a hospital stay or illness, to the reassurance that you are safe if your family or carers are having a break of their own.

Respite stays are a great way for you to experience the home, before considering a longer-term commitment.

A home care package supports you to remain independent at home. The support can vary from daily personal care, to supporting with medication, light duties around the home or assistance to get out and about.  Somerset Care home care packages are tailored to your needs, so that you are in control of the support you receive.

If you are unsure of where to start, there are a couple of avenues that we would recommend.  Firstly, it is always a good idea to contact your Local Authority, they can visit you and carry out a care needs and financial assessment to help determine the level of care required and if you are entitled to any financial support. 

Somerset County Council can be contacted on 0300 123 2223
https://www.somerset.gov.uk/social-care-and-health/care-and-support-assessment/

Wiltshire County Council can be contacted on 0300 456 0111
https://adults.wiltshire.gov.uk/Services/9

Isle of Wight County Council can be contacted on 01983 821000
https://www.iow.gov.uk/asc

At Somerset Care we would ask to come and visit you or your loved one to carry out an assessment. This provides us with an opportunity to meet you and understand what your needs are. As a result of this assessment, we will be able to advise what your weekly package of care could look like. This may result in several visits a day, or just an hour a week, it will totally depend on what you need.

Yes, we have a reablement team who can support you on your return from a hospital stay. We work alongside local Acute hospitals to deliver this service. These reablement packages can be funded for you, or you can call us direct to discuss a privately funded package of care.

We monitor your care and support on a daily basis, via our electronic care planning systems and work with you, your circle of support and any other professionals involved in your care to implement any changes required.

You are fully in control of your care plan and can discuss this with us at any time.  Either speak to your care team or contact your local office to arrange this.

Yes, absolutely! As part of the assessment, you will have a chance to meet the team. The assessment is a chance for us to get to know each other, as well as understanding your care and wellbeing needs.

When we think of dementia, most people think of memory loss – perhaps being unable remember a name or word for something, or not recognising someone they know well. They may also struggle to retain new memories, meaning that they might be able to clearly remember something that happened in their childhood, but not recall what they had for breakfast the same day. These are all symptoms of dementia, but they are not the only ones.

Other symptoms may include difficulties with problem-solving, vision and language, as well as changes in mood or behaviour.

Dementia is caused by diseases of the brain. The most commonly recognised of these diseases is Alzheimer’s, but with over 100 different types of dementia, we recognise just how complicated this disease can be in diagnosis, treatment and support.

The location of the damage to the brain from the disease will determine the affect on the individual’s everyday life, with different individuals affected in different ways. The Dementia Friends network explains this by way of a string of fairy lights, with each light representing a different area of the brain, which in turn represents a different skill, memory or function. When the brain is damaged by disease, some of these lights may flicker, dim or go out altogether, affecting the individual’s ability to think, understand, remember or do something. Symptoms often become progressively worse and more visible with time.

No two people living with dementia will be affected in exactly the same way, and something that one person might find easy, another might find extremely difficult. This is why our focus is on delivering person-centred support to help individuals live well with dementia.

Dementia is not a natural part of the aging process, and can affect anyone of any age. Whilst the disease mainly affects those aged 65 or over, Alzheimer’s Society estimates that of the 900,000 people in the UK currently living with dementia, more than 42,000 are under the age of 65.

Just as liver disease or kidney disease are not age-specific, neither is brain disease. Anyone of any age can be affected by brain disease, and therefore live with dementia.

Whilst there is no known cure for dementia, some of its symptoms can be effectively managed with medication and person-centred care, enabling the individual to live well with dementia.

We’re passionate about providing person-centred care which recognises the person living with dementia as an individual with individual needs, and supporting them to live the life they choose.

A person living with dementia is just that – a person first, who happens to experience the symptoms of dementia. Just like someone living with an illness of any kind, a person living with dementia doesn’t stop having hobbies, interests and things that they enjoy – they just might need a little more support to be able to do the things they love.

Our dementia care and support puts the person first, and helps them to live a full and fulfilling life regardless of the condition that they live with.

Nursing care refers to the higher levels of bespoke care which may be required to support individuals who are living with complex needs or long-term medical conditions. Specialist nursing care is available 24/7 from our team of qualified nurses based in our residential nursing homes.

Nursing care is essentially a higher level of residential care, where the individual needs more support. This is not necessarily as a result of living with a particular condition, but more about the amount of support that an individual needs in order to live well with that condition. For example, an individual living with diabetes who is able to manage their condition with tablets which they can administer themselves, may only require residential care. However, an individual whose sugar levels are more unstable, and whose diabetes is managed with insulin injections which they cannot administer themselves, will require more support and may require nursing care

The level of care an individual requires is referred to as a dependency level. Dependency levels are determined as part of the care assessment which is carried out before an individual moves into a care home. This assessment will look at everything from the support you may need with personal care or eating, to your medication requirements, mobility and wellbeing.

Dependency levels can go up or down, meaning that an individual could in theory move from requiring residential care to nursing care, or vice versa. For instance, an individual who has recently had a hip replacement operation may initially need a very high level of support, but this could reduce as their rehabilitation progresses and they become more mobile. Equally, an individual living with a degenerative condition may initially require residential care, but this requirement could increase to nursing care at a later date.

All of our nursing homes offer both residential care and nursing care, meaning that if you are a resident in one of these homes, you will not need to move to a different care home if your needs change.

It is possible for care needs to increase or decrease, so these are reviewed regularly to ensure that you are receiving the right level of care for your safety and wellbeing.

Five of our care homes offer specialist nursing care in addition to residential care. These are: Calway House and Lavender Court in Taunton, Cooksons Court in Yeovil, Stockmoor Lodge in Bridgwater and Wessex House in Somerton.

For full details of the services and facilities offered at these homes, along with a breakdown of fees, please visit our Find a Care Home page.

Yes, we can certainly connect your smart speaker to the free wifi in your care home so that you can use this in a way that suits you. This could be to control other smart devices, use it to check the time or the weather, or listen to music, for example.

Most smart speakers need to be connected to a personal device such as a mobile phone or tablet, as well as the home’s wifi network. Some may also require an online account to be set up to give you full access to all of the smart speaker’s functions. We are more than happy to arrange a visit from our Care Technologist, who will be able to help you set up and start using your smart speaker.

Yes, we support people living with dementia to enjoy technology of all sorts, from music to videos, and also to complete video calls. We also understand that what works for one person, may not work for another, so our care teams are on hand to provide you with as much or as little support as you need to stay connected, whether on your own device or using the computer and tablets already in the care home.

Yes, of course. Your care team will be able to support you to get the tablet set up, connected to our free wifi network, and help you to make and receive video calls. If you would like us to, we can also make a note in your care plan to check that your tablet is regularly charged up, and is near you whenever you are expecting a call.

Of course! All of our care homes have access to on-demand TV packages, so that you can keep up-to-speed with the programmes which matter to you. You can even bring your Smart TV with you if you like, and we will help you to get this set up in your room and connected to our wifi network.

If you are experiencing an issue with a particular device, such as a mobile phone or smart speaker, we have a three-stage technology support process to help you.

1. Care home support – the team in your care home will be able to carry out initial checks for you, for instance making sure that the device is successfully connected to wifi and the appropriate settings are in place.
2. Care Technologist support – if your care home team are unable to resolve the issue for you, then they will engage our dedicated Care Technologists to investigate the matter for you.
3. IT support – if for any reason our Care Technologists are unable to fix the problem, our centrally-located IT team will carry out further checks to determine the best solution.

If the problem with the device cannot be resolved, it may be necessary to replace it. If the item belongs to the care home, then we will replace it at no cost to you. If the item is your own personal property, for example your mobile phone, then the responsibility to replace it will fall to yourself or your loved ones. Whilst we cannot make specific recommendations on particular makes and models, we can support you with general advice on the purchasing of a new device, if you would like us to.

We all need a bit of technical support sometimes, whether it is troubleshooting a mobile phone, connecting to wifi, setting up a smart speaker, or getting to grips with on-demand TV. Our dedicated Care Technologists are on hand to support you with the set up and use of technology that supports your wellbeing, helps you to stay connected with loved ones, and makes you feel at home.

Residents in our care homes are welcome to connect their tablet or smartphone to our free, managed wifi network. Each device is limited to 5MB, which is more than fast enough to watch videos and make video calls, whilst still ensuring fair usage and making sure all of our residents can access the internet as and when they wish to.

Nothing. We believe that technology is a natural part of everyday life, and that when you move into a care home you should still have all the same creature comforts as you would in your own home. All of our care homes include free wifi as standard, which you will be able to access from all areas of the home, including communal areas and your own personal space.

Absolutely. All of our care homes have free wifi access throughout, covering not just indoor and outdoor communal areas, but also the private rooms of our residents. Once you have connected your tablet or smartphone to the free wifi network, you will be able to make video calls and access the internet from any area of the home.