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Home CareDecision Making

How to choose a home care provider?

When you are looking for home care, you need to feel confident that the home care provider you choose can be relied upon to deliver safe, high-quality care which meets your individual needs.

A good place to start is to narrow down the type of home care you are looking for, as this will help you to shortlist a number of care-in-the-home providers.

Think about what it is that you are looking to achieve with the support of a care provider at home. Are you looking for practical support with personal care, grocery shopping, housework, mealtime preparation or attending appointments? Do you need some help to get back on your feet, improve your mobility and regain your confidence, following a spell in a hospital? Or are you perhaps looking for support to get out and about in your community, attend events and retain your hobbies and interests?

The right type of home care, from the right home care provider, can enable you to start or keep doing the things that are important to you. Look for care providers who can provide the support you are looking for, in your local area.

To narrow down your list of potential home care providers, ask the following questions:

Is the home care provider assessed by an independent industry regulator?

When seeking the services of a care provider at home, it’s important to know that they will deliver safe, high-quality care which meets your individual needs and preferences.

The best way to be sure of this is to make sure that the care provider is regulated and assessed by the Care Quality Commission (CQC). The CQC regularly assess and publishes reports for all regulated care providers, providing reassurance that your chosen home care provider has a proven, independently verified track record of delivering excellent home care.

Does the home care provider invest in recruiting and training qualified staff to deliver your care?

You need to be able to trust that the people who visit your home to deliver your care are qualified, highly-trained, professional carers, equipped with the skills and knowledge to deliver the care that you need.

For your peace of mind, check that the care provider carries out thorough background checks and invests in ongoing training for their carers.

What happens if your regular home carer is unwell or on holiday?

Your health and well-being are paramount, so it pays to check that you will still be able to receive the home care you need, even if your regular carer becomes unwell or takes a well-earned break. This is another area where it pays to choose a larger, regulated home care provider, rather than a micro-provider.

With a larger, regulated home care provider, your care records will be held centrally (rather than by an individual), so whoever delivers your care will have access to the information needed to keep you safe and well in your home.

Ask about the things that matter to you

Choosing a regulated care provider will ensure that you receive reliable, high-quality care which is tailored to your needs, from a team of qualified, skilled and highly-trained carers who can support you to thrive in your home. However, the home care provider still needs to be the right fit for you.

All good care in the home providers will carry out an in-person care assessment with you, before arranging any care visits or supporting you with home care. Use this as an opportunity to interview your chosen home care provider, and make sure you are happy with their answers about the care they will provide for you.

The perfect home care solution

If you are looking for care for yourself or a loved one, our community care teams across Somerset and the wider South West are here to help. Alternatively, if you’d prefer to speak to someone about care options that meet your needs, our Enquiries Team will be more than happy to help.

Contact us todayMore about our Home Care

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