Cary Brook celebrates CQC success
Congratulations to our Cary Brook care home in Castle Cary, who are celebrating being rated Good in all areas by the Care Quality Commission.
A glowing report from the regulator
Cary Brook provides day care, respite breaks, residential care and specialist dementia support for up to 45 people. At its latest inspection, the Care Quality Commission (CQC) rated Cary Brook as ‘Good’ in all five assessment areas: ‘Safe’, ‘Effective’, ‘Caring’, ‘Responsive’ and ‘Well-led’.
The CQC’s report concluded that Cary Brook residents were ‘safe and well cared for’, with their privacy and dignity respected.
Relatives of those receiving care praised the ‘kindness and attentiveness’ of the Cary Brook team, who delivered person-centred care in a ‘warm and respectful’ manner.
The report commended the team for working well with other health professionals to ensure ‘continuity of care’, and noted that ‘end-of-life care was delivered with compassion’.
The CQC concluded that:
“Compliments dominated the feedback we received, and people said they would recommend Cary Brook as a good place to live”.
Praise from customers
The positive feedback in the CQC report is also reflected in independently-verified customer reviews for Cary Brook on carehome.co.uk. Feedback from residents and their loved ones celebrates the care and support provided for residents and their loved ones, the clean and welcoming environment of the home, and the warm and approachable attitude of the Cary Brook team.
“I am very happy with the home as it’s so clean & tidy. The staff are very friendly and helpful. Nothing is too much trouble.”
– Wife of Resident
“Always happy staff and residents. My husband is so well looked after, the staff go the extra mile all the time. Home is always clean and well staffed. I cannot fault anything about this lovely home. All staff are very approachable and always happy. I am so glad this home exists.”
– Wife of Resident
“The home looked after both of my parents, and the care given was second to none. End of life care for my father was dignified and professional. Acknowledgement and support towards his family were outstanding at a difficult time. I would have no hesitation in recommending Cary Brook Care Home.”
– Son of Resident
All published, independently-verified customer reviews for Cary Brook can be viewed at www.carehome.co.uk/carehome.cfm/searchazref/10002030CARA.
A happy home
Lisa Warne, Registered Manager of Cary Brook, explains what feedback from CQC and the home’s customers means to the team:
“We are thrilled with Cary Brook’s latest inspection report from the Care Quality Commission. To be rated ‘Good’ in all areas is a reflection of the happy home which our dedicated team have poured so much love and care into, and our wonderful residents who call Cary Brook their home.
“What means even more to us is that the CQC’s findings also reflect the individual experiences shared by our residents and their loved ones in independently-verified reviews.
“Whether someone is visiting us for the day, staying for a short respite break or receiving longer-term residential care or dementia support at Cary Brook, our passion is to provide the best possible care within an environment where they feel welcomed, comfortable and supported. To hear from our customers and our regulator that we are achieving this ambition, is incredibly heartwarming and humbling.
“Thank you to everyone who helps to make Cary Brook such a special place to work and to live.”
Discover person-centred care at Cary Brook
Part of the not-for-profit Somerset Care Group, Cary Brook in Castle Cary offers day care, respite breaks, residential care, and specialist dementia support, all within a homely, welcoming environment. To find out more about Cary Brook, please contact Somerset Care’s friendly and knowledgeable enquiries team.
