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FAQs

It’s only natural that you have questions

Please browse our FAQs below to find the answers to the most common questions we get asked. If for whatever reason you can not find the answer you were hoping for, please contact us and one of our friendly team will be more than happy to assist you.

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What is non-medical home care?

Non-medical home care is a package of support for those who need a little extra help to remain safe and independent in their own home, regardless of any medical conditions which they may or may not live with. Examples of non-medical home care include support for vulnerable adults, companionship for the elderly, household help for families with children or relief for family carers.

All Somerset Care home care services are open to anyone who needs them, regardless of age or medical conditions.

What is hospice home care?

Hospice home care is specialist care for those nearing the end of their life, and wishing to remain in their own home.

All of the care we provide is person-centred and tailored to your individual needs and wishes. We know that time spent with loved ones in familiar surroundings is precious, and our home care teams are dedicated to providing high-quality, reliable, consistent, and compassionate end-of-life care.

Can I have visitors in a residential care home?

Yes, we love to have visitors in our home, and we love to see you spending time with your family and friends. Your visitors can come along when they wish, and do not need to book an appointment.

We are pleased to say that our homes all have safe visiting pods, should there be any incidents of Covid-19 or other virus outbreak in the home. These visiting pods allow your friends and family to spend time with you, in a safe way.

I’m moving into residential care, can I bring my own furniture?

We would love for you to bring your own furniture and creature comforts, to make your new home feel as comfortable and familiar as possible. Our rooms are decorated to a high standard but our in-house maintenance team are also on hand to support with any reasonable requests that you have.

Feeling a little overwhelmed and not sure where to start?

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