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A Message From Jane Townson, Chief Executive

Hello.

I’m Jane and I want to share with you what lies at the heart of Somerset Care and how we help people.

Whether you are looking at care options for a loved one or a professional seeking a career with us, Somerset Care has plenty to offer you.

I’m speaking as someone who has been on the Board of Directors here since April 2011 and understands the organisation very well.

Through personally visiting our services, talking to staff and - most importantly of all - listening to the people we care for and their families, this is what I can tell you:

  • We are passionate about what we do
  • Our whole organisation and staff work with a huge heart
  • The people in our care are treated as human beings, not a number
  • We look at their individual needs and see how best to meet them
  • We genuinely strive to provide high quality care - whether it’s in a person’s own home or in a care home
  • I’ve seen many examples of excellence from our staff and received some wonderful comments from people in our care, their families and professionals we work with
  • In our care homes we aim to create safe, friendly, supportive and caring communities which make people feel as if they are in a home from home

One of the things you may not know is Somerset Care is a Not-For-Profit organisation.

This means we do not have any shareholders. And this means any money we make gets ploughed back into the business - re-invested into improving the care we provide for people.

It’s why as a BIG organisation we can deliver a personalised, professional, safe and homely service to people in our local communities in Somerset, Wiltshire, Dorset, Hampshire, Surrey and the Isle of Wight.

It’s why we are able to invest in new care homes and in more care workers.

It’s why we can invest in training and developing our staff so they can not only provide the highest level of care but also work their way up within the organisation. We have people who first joined us as care assistants who are now, years later, care home managers with us.

And that last point is important.

Because we are particular about the people we take on here at Somerset Care. We only want staff with the right blend of skills and caring attitude working for us here.

There are different types of care available: we support people in their own homes, as well as in our care homes, and this may be short-term or over many years.  As well as caring for older people, we also support people with learning difficulties through our Realise service.  Our Halcon Centre, in Taunton, offers respite stays for adults with physical disabilities.

There is plenty of choice, but it doesn’t have to be daunting. Remember, we’re here to help.

We’re here to make things a little bit easier all round

 If a loved one wants to stay in their own home and receive care and support there - Somerset Care can help make that happen.

If you are seeking somewhere for a relative and loved one to be cared for, we can offer a place where they will be safe, comfortable and have a sense of being home from home.

And we understand that decisions like this can be the most difficult to make. Letting go can be hard.

You may believe you - and only you - have a duty to care for a loved one.

You may feel if you leave the care in the hands of somebody else it’s a sign you may have let your loved one down in some way. Believe me, it’s not. You haven’t.

You may believe nobody else could look after them like you can. And, of course, you’d be right but other people can still do the caring very well - it’s what they’re trained to do.

You might even have the thought that it’s wrong to “bother” others or somehow it would be a “burden” on others.

That's a thought you should let go of. At Somerset Care, we are here to care every day of the week.

It’s what we were set up to do. It’s what our staff are trained to do. It’s our life’s work and we’re happy to do it. And we know how to care.

We look after more than 5,830 people every day. In our care homes and in the community.

You also have to think of yourself in all this, too.

Sometimes half the worry is just not knowing what’s best to do. Simply knowing the options and what’s available can ease any pressure or stress.

Somerset Care is not perfect. We don’t claim to be. But we do go out of our way to provide a service of support and care we can rightly be proud of.

We only take on people with the right skills and the right attitude. We want them to be part of the team for the long term.

I know we can be even better.

People in our homes are treated like family. We create a community environment where people have a chance to enjoy life and be as active as they wish.

A place where they can meet new friends and forge friendships that last the distance.

A place where people get treated…

With respect.

With dignity.

With patience.

With care.

As part of a family community.

With friendship.

A place where people feel wanted.

A place where people are properly looked after.

A haven of warm and professional care

As Judith Pullen, manager at our Cary Brook care home, expresses it:

“Our philosophy is simple – to provide a ‘home’ within a home, enabling our residents to live as independently as possible in a comfortable and safe environment. 

“My staff team and I aim to provide a package of care which recognises the individuality of each of our residents and with your assistance in supplying information from their life history, we will succeed in achieving the best possible outcome in the care that we provide.

That’s what we aim for.

Now please don’t just take my word for it. Take your time to look around this website. Ask us any questions you may have. Send us an email or even write a letter if you wish. Best of all, simply give us a ring.

We will be happy to help you with information and advice (and just because you call us doesn’t mean you have to choose us - it’s more important that you get your questions answered).

Welcome to Somerset Care.

Yours faithfully,

Jane Townson


In association with

  • Registered Care Providers Association Ltd
  • National Care Forum
  • Quality First
  • United Kingdom Homecare Association
  • Acacia training and development
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