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You're in safe hands

With the announcement of a national lockdown on 4th January 2021, we will be unable to support internal visits with the use of rapid tests, in line with government guidance. Visits within our designated visitor suites can continue as normal however, and should be booked in the usual way. End of Life and essential visits will be facilitated as per government guidance. With the commencement of vaccination programmes in our Care Homes we will be reviewing this situation in line with advice from Public Health England and will welcome you back in to our homes with rapid tests as soon as it is safe to do so.

Complaints

While we aim to deliver a high quality service to all of our customers, should you have any complaints we would urge you to raise this with us, so that we can sort any problems out.

In the first instance, please direct all complaints to the service involved, so that we can try and rectify issues wherever possible. If the complaint is related to a particular care home, then complaints should be raised with that home; if the complaint is related to care in a person's own home, then please contact the community services office.

If you have tried this, and your complaint has not been resolved, please contact us at our Central Office on:

01823 448150

[email protected]