What is included in our weekly fees?
- Care as set out in your care plan (excluding nursing care funded by FNC)
- Furnished accommodation, unless you wish to bring in your own furniture
- Food and drinks as required for all diets within reason while you are at the Home and for any outings organised by us
- Use of the recreational facilities and participation in recreational activities within the Home as arranged by us
- Central heating, hot water and lighting
- Weekly cleaning of your room, monthly ‘deep clean’ to include shampoo of carpet if required
- Redecoration of your room as required to maintain it in its current condition
- Use of the common rooms of areas of the Home, such as lounges and dining room
- Supply of bed linen and towels (if required)
- Laundry service by washing machine (excluding dry cleaning or hand washing)
- Ironing, with the exception of dry cleaning
- 24 hour on-site staffing
- Maintenance of the grounds of the Home
- Maintenance and repair (as necessary) of the Home, its furnishing and furniture
- Insurance of the Home and its contents (our insurance policies cover personal belongings up to a value of £1000; an excess of £50 will apply to each claim. For more information, please see clause 15 of our contract)
What is charged as ‘extra’?
- Toiletries
- Hairdressing
- Incontinence aids; the NHS continence service assess and provide a maximum of four pads per 24 period. Any additional pads are charged at a cost.
- Specialist medical equipment not generally available in the Home
- Chiropody
- Physiotherapy (where not provided by NHS)
- Dental care (where not provided by NHS)
- Hearing aids (where not provided by NHS)
- Eye care (where not provided by NHS)
- Clothing
- Newspapers and magazines
- Internet use in excess of the Provider’s fair usage policy
- Private telephone installation in your room and all associated costs
- Dry cleaning
- Private car hire or taxi service or transport to outside services such as the hospital, dentist or optician except in cases of medical emergency
- Care and maintenance of pets
- Registration process in the event of death
- Any other items of a personal nature not included in the weekly fee
- Participation in some external recreational trips or social activities
Assisted travel charges
- Should you at any time require pre-arranged hospital treatment as a day patient and there are no relatives able to accompany you, we can, on request, provide a member of staff at a cost.