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You're in safe hands

With the announcement of a national lockdown on 4th January 2021, we will be unable to support internal visits with the use of rapid tests, in line with government guidance. Visits within our designated visitor suites can continue as normal however, and should be booked in the usual way. End of Life and essential visits will be facilitated as per government guidance. With the commencement of vaccination programmes in our Care Homes we will be reviewing this situation in line with advice from Public Health England and will welcome you back in to our homes with rapid tests as soon as it is safe to do so.

Care home fees

What is included in our weekly fees?

  • Care as set out in your care plan (excluding nursing care funded by FNC)
  • Furnished accommodation, unless you wish to bring in your own furniture
  • Food and drinks as required for all diets within reason while you are at the Home and for any outings organised by us
  • Use of the recreational facilities and participation in recreational activities within the Home as arranged by us
  • Central heating, hot water and lighting
  • Weekly cleaning of your room, monthly ‘deep clean’ to include shampoo of carpet if required
  • Redecoration of your room as required to maintain it in its current condition
  • Use of the common rooms of areas of the Home, such as lounges and dining room
  • Supply of bed linen and towels (if required)
  • Laundry service by washing machine (excluding dry cleaning or hand washing)
  • Ironing, with the exception of dry cleaning
  • 24 hour on-site staffing
  • Maintenance of the grounds of the Home
  • Maintenance and repair (as necessary) of the Home, its furnishing and furniture
  • Insurance of the Home and its contents (our insurance policies cover personal belongings up to a value of £1000; an excess of £50 will apply to each claim. For more information, please see clause 15 of our contract)


What is charged as ‘extra’?

  • Toiletries
  • Hairdressing
  • Incontinence aids; the NHS continence service assess and provide a maximum of four pads per 24 period.  Any additional pads are charged at a cost.
  • Specialist medical equipment not generally available in the Home
  • Chiropody
  • Physiotherapy (where not provided by NHS)
  • Dental care (where not provided by NHS)
  • Hearing aids (where not provided by NHS)
  • Eye care (where not provided by NHS)
  • Clothing
  • Newspapers and magazines
  • Internet use in excess of the Provider’s fair usage policy
  • Private telephone installation in your room and all associated costs
  • Dry cleaning
  • Private car hire or taxi service or transport to outside services such as the hospital, dentist or optician except in cases of medical emergency
  • Care and maintenance of pets
  • Registration process in the event of death
  • Any other items of a personal nature not included in the weekly fee
  • Participation in some external recreational trips or social activities

Assisted travel charges

  • Should you at any time require pre-arranged hospital treatment as a day patient and there are no relatives able to accompany you, we can, on request, provide a member of staff at a cost.