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Portcullis House celebrates Good CQC rating

Staff and residents at Portcullis House are celebrating following the results of their recent inspection by the Care Quality Commission (CQC). The Langport care home was awarded a ‘Good’ rating overall by the inspectorate for social care. 

The inspection took place in March and looked at whether the care home was safe, effective, caring, responsive and well-led; Portcullis House was awarded a ‘Good’ rating in all areas and overall. The report was full of praise, describing the Langport care home as having a ‘warm and caring atmosphere’.

Whilst carrying out their inspection, CQC spoke with residents at the Langport care and observed staff and residents interacting. The report stated: “People felt well treated and respected by staff. People told us ‘Staff are very kind to you’ and ‘It’s nice and homely. I feel at home here.’ Staff respected people’s lifestyle choices and cared for people in a way that was non-judgmental.”

Portcullis House supports people with residential and specialist dementia care needs. At all times residents at the home are supported to maintain their independence: “People’s independence was supported which helped people to maintain control of their day to day lives. One person commented, ‘They don’t interfere with you too much. On the whole you are supported to be independent’. Another person commented, ‘It’s very nice for a home, the staff are very friendly. They support my efforts at independence.’”

Speaking on their inspection rating, Tina Bartin, Manager said: “We are delighted to have received a ‘Good’ rating in our recent inspection. The team here at Portcullis House take great pride in the quality of care they deliver; it’s great to see this recognised by the CQC.”

Portcullis House is located in Langport and supports older people, including those living with dementia. The care home has 44 bedrooms, alongside the lounge, dining and communal areas, and provides day care and respite stays.