Residents and staff at Greenhill House are celebrating following the results of their recent inspection by the Care Quality Commission (CQC). The care home in Cheddar was awarded a ‘Good’ rating overall by the inspectorate for social care.
The inspection took place in May and looked at whether the care home was safe, effective, caring, responsive and well-led; Greenhill House was awarded a ‘Good’ rating in all areas and overall. The report was full of praise, describing the Cheddar care home as having a ‘warm, cheerful atmosphere’.
While carrying out their inspection, CQC spoke with residents at Greenhill House and their relatives, the report states:
“One person said, ‘I am safe here, why would I not be safe here? I cannot moan or grumble about anything, I am not worried or concerned about anything, everything is done for me to keep me safe.’ A relative told us, ‘[The person] is very safe in this home; at home he had a lot of falls, here none recently at all. The staff are very good, everything is done to keep him free from danger.’
One person said, ‘The staff here are very kind and respectful, caring and helpful. I take great care in looking after myself, but if I need help, the girls are always available.’ Another person said, "Everyone here is very good, very nice and friendly, very caring." A relative told us, "The staff are wonderful, caring, kind people, I cannot fault them at all."
Several comments were made on the food and mealtime experience, such as:
“We observed lunch which had an informal, social feel. People were offered drinks of their choice and there was a warm cheerful atmosphere. Everybody spoken with praised the standard of the food provided. One person said, ‘The food here is excellent, just like you have at home. The food is always hot and well presented; you get a good choice as well.’ Another person said, ‘The food is generally very good, actually we have a good cook here. We always get a choice of two hot meals, and then you can ask for a snack at any time.’"
Speaking on the inspection rating, Jenny Futcher, Manager at Greenhill House said: “I’m delighted with the results of our recent inspection. Being new to Greenhill House, I can safely say that the residents and staff have welcomed me with open arms. It’s been a wonderful experience getting to know everyone and I’m so pleased to see the staff recognised in this report for their hard work.”
Greenhill House is located in Cheddar and provides both residential and specialist dementia care.