Skip to main content

Latest news

COVID-19 Visitor information updates 16.07.2020

We would like to thank you all for your continued support during these unprecedented times. Our care homes have now been closed to visitors for more than 12 weeks and we understand just how difficult this has been for you all. Whilst we recognise the importance of family visits, we know you continue to appreciate that our main priority is to ensure our residents, staff and settings remain safe.

We have worked incredibly hard over the past few months to mitigate the impact of Coronavirus on our services and you have played a huge part in supporting us with this, by adhering to the safety measures we have put in place.

On Thursday 9th July, the Health Secretary advised that guidance to allow visitors in to Care Homes was imminent. This has not yet been announced and so in the absence of this advice we feel it necessary to ensure measures are in place to support you to see your loved ones again. We have reviewed our visitor policies and risk assessed extensively to enable us to move forward to formally introduce garden and window visits with your loved ones.

We have taken into account the guidance released on July 4th and feel that a garden or window visit, alongside measures we have put in place, do not fall outside of current Government advice.

When the new guidance is released we will review and update our policies and procedures for visiting accordingly. Please be aware that the guidance may mean some more changes to the way in which you can visit, but we will keep you fully informed of this.

Local lockdown measures can be implemented at any time to ensure the ‘R’ rate remains below 1. We will continue to be responsive to this and so please be aware; some of these visiting measures may need to be restricted as and when required.

We have created a guidance leaflet on how these appointments will be conducted and all the things you need to know, before you visit. This guidance can be downloaded here on our website and available as a hard copy at the home.

Visitor LeafletVistor Poster

We hope that during the coming weeks you all enjoy meeting with your loved ones again and we look forward to hearing from you.

Please rest assured that if you are unable to visit, we continue to support our residents with video calls and phone calls and we know that this is enjoyed by many of you.  Should you need assistance with setting up a video call, please contact; [email protected] and we will be more than happy to help you.

Thank you for your continued support.


When can I visit?

- You're allowed to visit within selected times during the week. Please call us to find out when.

Do I need to book?

- Yes, you will need to pre-book an allocated time slot. Please call the home direct to arrange this.

How long can visitors stay for?

- You can visit for up to 30 minutes. We will review this continuously but our residents' safety is our utmost concern.

Where can we visit our loved ones?

- Most visits will be in the garden or window visits. Alternatively, you can visit virtually via Skype. Room visits are for exceptional circumstances only and can be discussed with the home on an individual basis.  Please call your home to discuss if this exceptional circumstance applies to the person you wish to visit. .

How many of us can come to the home?

- Only one person can visit our homes at a time.

What safety measures are in place?

- No one with COVID-19 symptoms of any kind is allowed to visit and it is advised that you book a virtual visit via Skype. All visitors are given a PPE pack on arrival, which must be worn at all times. We will also take the temperature of all visitors on arrival. All visits will be strictly distanced at 2 metres minimum, even if wearing full PPE. Visitors will not be allowed access to anywhere else in or around the building other than their designated visiting area (given upon booking).

All visitors will be asked to complete a Visitor’s Agreement form on first visit. This outlines the visitation process and the guidelines we will ask you to follow. Visitors will also be provided with a copy of our ‘Visitor’s Policy during COVID-19 Pandemic’, which provides information on the processes we have put in place to enable the visits to go ahead whilst mitigating any risk to yourself or our residents.

If you have had or have booked a COVID-19 test in the last 24 hours, please wait until a negative result has been provided before visiting. 

Can I hug my loved one?

- Unfortunately we cannot allow any hugging or touching of any kind. We know this is difficult, so we really do appreciate your co-operation with this. Just seeing you will mean the world to our residents.

Can I bring gifts for my loved ones?

- Yes, you can and these will be sanitised on arrival. Non-perishable gifts that cannot be sanitised will be quarantined for 72 hours.

Will there be any refreshments available for visitors?

- Unfortunately, we are unable to provide refreshments or access to toilets (unless in an emergency) so we ask that you please bear this in mind before you arrive.

What happens if there is adverse weather?

- Whilst we have outdoor provisions in place to support your visit, we cannot allow anyone into the home and so if there is adverse weather on the day of your visit, it may need to be rearranged.