What a busy time over the last 6 weeks; new homes, new ways of working, new website and a Royal visit.
There has been a hive of activity surrounding the completion of our new care home, Wessex House in Somerton. The new Wessex House achieved it’s registration with CQC on 13th May, followed by the official celebration on 22nd May for handover of the home from the developers, the Stepping Stone Group, to Somerset Care. With the residents moving into their new home on 27th May. It was a tremendous effort from all staff, volunteers and families to achieve the move in one day. The new home offers superb new accommodation still located near the centre of the town and next door to the new doctors surgery. It’s a new era for care in Somerton and I wish Amy, the staff team and the residents at Wessex House every success as they settle into their new home.
Over the last few months, the Community team have been streamlining the way we manage and deliver our services. After much involvement from many staff the new care and support planning documents have been launched, along with changes to the way Community Team Supervisors work. Instead of supervisory staff having to cover a wide range of responsibilities we now have Supervisors who are either dedicated to supporting care and support workers or supporting customers. Alongside this, we are re-shaping management roles so that we will have Business Managers (overseeing the core management of running the business) and Care Managers who have the lead for ensuring quality delivery of care services.
In May, we were involved in the pilot stage of the new CQC standards and inspections. We volunteered for this project and the Chard Community Services team were the first team to be involved in supporting the development of how inspections will operate in the future. It’s too soon to know what the outcome of their inspection will be, but we hope that the new approach will be robust enough to properly test the quality of our services, but also give us good customer feedback. As we move forward into the new way of inspections, we look forward to many of our services attaining an ‘outstanding’ rating. The Care Bill received Royal assent in May, giving parliamentary approval of the new Care Act and reforms to the NHS including GPs, commissioning, competition and the funding changes; this new act will bring significant changes for the care sector!
In May, new schemes opened in Taunton and Potters Bar, and I visited four of YourLife services in Sussex. It was great to hear such positive feedback from people who have recently moved into the apartments and in all cases, excellent feedback on the quality of our staff.
Over the last year we have been planning the renewal of our website to make it more user friendly and we are delighted to announce that it can be accessed via http://www.somersetcare.co.uk/
Please take a moment to have a look and please give us feedback, we welcome positive feedback as well as suggestions for any further improvements – do let us know your views!
Greenhill House in Cheddar had a visit from HRH The Countess of Wessex GCVO who opened both the new home and the apartments on 9th June. We were fortunate to have excellent weather, the Countess spent time talking to residents, staff and invited guests and she was very impressed with the new home.
Alyson Martin MBE – Chief Executive